Hospitality CRM Solutions

Hospitality CRM, Crafted by Hospitality People

It’s all about revenue.

Your relationship with each guest is a strong asset, but it’s also very delicate. Our digital CRM solutions are constructed to build and foster guest relationships while driving your revenue. This way, you’re serving your guests as individuals and creating an unforgettable experience, while simultaneously learning exactly what will bring them back again and again.

Strong guest relations drive profit.

Digital Alchemy provides customized, unmatched service to your guests while gathering analytic data in order to determine who your guests actually are and what drives them to return. Using that information, we’ll help you continue to increase profits by keeping guests coming back time and time again.


  • Reservation Confirmation – Let them know you’re as excited as they are.
  • Pre-Stay – Make your best offers, watch ‘em book.
  • VIP Treatment – Make sure every want/need is met during their stay.
  • Thank You Message – Express your appreciation, give incentive to come back. Then survey & react.
  • Cancellation Notice (just in case) – Find out why, adjust accordingly, get ‘em back.