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Guest Experience

HotSOS is a cloud-based, service optimization enterprise solution empowering over 70% of global hotel brands in over 70 countries. As part of the Amadeus Service Optimization solutions, HotSOS helped save hotels over $100 million in 2015 by reducing guest incidents, optimizing requests and scheduling preventative maintenance.

Guests say “Service” is No. 1. Hotels trust HotSOS to deliver.

Hotel guests are clear: “Slow Service” is the primary complaint when writing an unsatisfactory review about your hotel. Hoteliers worldwide trust HotSOS to automate their daily operations to deliver on their brand promise to their guests.

Get Efficient. Get Engaged. Get HotSOS.

Generation App is here. Today’s guests and staff expect seamless connectivity. Guests expect integrated communication and quick response. They want to feel a strong identity, see a developed connection, and experience a memorable stay. Staff will balk at paper forms and radios. Automate your daily operations and stay ahead of ever-increasing expectations.


Features

  • Manage preventive maintenance schedules as well as digitize equipment and guestrooms inspections
  • Automate dispatch of operational and guest requests to reduce wait times and increase efficiencies
  • Enable staff to virtually connect and manage their department from anywhere on any device
  • Alert staff in real-time of any guest incidents or service delays
  • Build profiles and personalize experiences based on guest history of requests and preferences
  • Generate robust enterprise reporting to enable proactive operational decision making