Medicare Advantage provider transforms enrollment with OnBase

Medicare Advantage provider transforms enrollment with OnBase

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The Challenge

An OnBase customer since 2008, a leading Medicare HMO and Medicare
Advantage provider in Puerto Rico was using OnBase enterprise content
management (ECM) in multiple departments to automate workflow. But it
was still handling Medicare enrollment with paper forms. The slow process of collecting and manually entering information led to lost forms, data errors and a complex experience for enrollees.

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